During the first semester of the 1997-98 academic year a sample of the Houghton College student body was asked to complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz, Inc. 265 students completed the survey (70 freshmen, 88 sophomores, 60 juniors, 45 seniors, and 2 no classification).
There were 115 questions in the survey. Students were asked to rate each area using a 7 point scale.
This report compares selected responses from the 265 Houghton College students with responses from 19,373 Christian College consortium students.
Below are two tables. The first table contains the 20 areas the surveyed students were most satisified with at Houghton College. The second table contains the 20 areas the surveyed students were least satisfied with at Houghton College.
Significance between the means of HC students and CCCU students is as follows:
* Difference statistically significant
at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level
If you wish to read the entire report, contact Willis Beardsley (wbeardsley@houghton.edu) for a copy.
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| Import- ance |
Satisfac- tion/ SD |
Perform- ance Gap |
Import- ance |
Satisfac- tion/ SD |
Perform- ance Gap |
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| This
institution has a good reputation within the community |
6.28
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6.38/.90
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-0.10 | 6.33 | 6.03/1.19 | .30 |
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| The
college's faculty are of high quality |
6.76 | 6.27/.84 | .49 |
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| Nearly
all of the faculty are knowledgeable in their field |
6.72 | 6.27/.97 | .45 | 6.64 | 6.04/1.05 | .60 |
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| I
am able to experience intellectual growth here |
6.70 | 6.26/.82 | .44 | 6.58 | 5.90/1.11 | .68 |
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| There
is a commitment to academic excellence on this campus |
6.48 | 6.24/1.00 | .24 | 6.48 | 5.79/1.19 | .69 |
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| On
the whole, the campus is well-maintained |
6.18 | 6.19/.85 | -0.01 | 6.25 | 5.85/1.23 | .40 |
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| Males
and females are treated with equal respect on this campus |
6.47 | 6.12/.93 | .35 | 6.42 | 5.76/1.35 | .66 |
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| The
instruction in my major field is excellent |
6.78 | 6.07/.98 | .71 | 6.68 | 5.71/1.27 | .97 |
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| My
academic advisor is knowledgeable about requirements in my major |
6.59 | 6.05/1.14 | .54 | 6.58 | 5.80/1.41 | .78 |
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| The
campus staff are caring and helpful |
6.56 | 5.98/.99 | .58 | 6.49 | 5.81/1.12 | .68 |
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| This
campus provides adequate opportunities for involvement in ministry |
6.11 | 5.98/1.10 | .13 |
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| My
academic advisor is approachable |
6.58 | 5.97/1.27 | .61 | 6.48 | 5.80/1.42 | .68 |
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| The
content of the courses within my major is valuable |
6.79 | 5.95/.97 | .84 | 6.70 | 5.70/1.22 | 1.00 |
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| The
student center is a comfortable place for students to spend their time |
5.76 | 5.94/1.09 | -.18 | 5.73 | 5.00/1.62 | .73 |
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| It
is an enjoyable experience to be a student on this campus |
6.67 | 5.94/1.32 | .73 | 6.55 | 5.76/1.36 | .79 |
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| The
qualilty of instruction I receive in most of my classes is excellent |
6.69 | 5.93/1.01 | .76 | 6.62 | 5.70/1.19 | .92 |
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| Students
are made to feel welcome on this campus |
6.45 | 5.92/1.19 | .53 | 6.42 | 5.77/1.28 | .65 |
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| Faculty
are usually available after class and during office hours |
6.44 | 5.92/1.10 | .52 | 6.40 | 5.77/1.19 | .63 |
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| Faculty
care about me as an individual |
6.48 | 5.90/.97 | .58 | 6.40 | 5.74/1.14 | .66 |
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| My
understanding of God is being strengthened by classroom and/ or campus experiences |
6.63 | 5.90/1.21 | .73 |
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Mean Diff. (Satis- faction) |
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| The
amount of parking space on campus is adequate |
5.21 | 4.23/1.71 | .98 | 5.90 | 3.75/1.86 | 2.15 |
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| Computer
labs are adequate and accessible |
6.23 | 4.37/1.67 | 1.86 | 6.35 | 4.86/1.66 | 1.49 |
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| Library
resources and services are adequate |
6.39 | 4.41/1.71 | 1.98 | 6.30 | 4.74/1.67 | 1.56 |
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| There
is an adequate selection of food available in the cafeteria |
6.15 | 4.52/1.81 | 1.63 | 6.14 | 4.22/1.83 | 1.92 |
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| The
staff in the health services are competent |
6.07 | 4.55/1.65 | 1.52 | 5.94 | 4.99/1.47 | .95 |
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| Billing
policies are reasonable |
6.20 | 4.59/1.54 | 1.61 | 6.14 | 4.80/1.50 | 1.34 |
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| The
business office is open during hours which are convenient for most students |
5.64 | 4.60/1.38 | 1.04 | 5.87 | 5.13/1.39 | .74 |
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| Security
staff respond quickly in emergencies |
6.46 | 4.62/1.58 | 1.84 | 6.29 | 4.84/1.57 | 1.45 |
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| Initiatives related
to technology across campus have benefited my education |
6.08 | 4.68/1.65 | 1.40 | 6.14 | 5.23/1.62 | .91 | -.55*** |
| Adequate
financial aid is available for most students |
6.60 | 4.68/1.63 | 1.92 | 6.51 | 4.74/1.63 | 1.77 |
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| Financial
aid counselors are helpful |
6.21 | 4.87/1.51 | 1.34 | 6.27 | 4.99/1.54 | 1.28 |
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| Institution's
committment to evening students |
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4.88/1.12 |
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4.96/1.32 |
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| Institution's
commitment to students with disabilities |
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4.89/1.44 |
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5.10/1.45 |
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| Student
activities fees are put to good use |
6.11 | 4.90/1.49 | 1.21 | 6.09 | 4.84/1.57 | 1.25 |
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| Channels
for expressing student complaints are readily available |
5.78 | 4.91/1.42 | .87 | 6.01 | 4.78/1.54 | 1.23 |
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| There
are a sufficient number of weekend activities for students |
5.80 | 4.92/1.40 | .88 | 5.59 | 4.82/1.59 | .77 |
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| Parking
lots are well-lighted and secure |
5.82 | 4.96/1.36 | .86 | 6.07 | 4.91/1.58 | 1.16 |
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| I
seldom get the "run-around" when seeking information on this campus |
6.13 | 5.05/1.46 | 1.08 | 6.22 | 4.85/1.68 | 1.37 |
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| Institution's
commitment to part-time students |
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5.05/1.20 |
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5.05/1.29 |
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| Financial
aid awards are announced to students in time to be helpful in college planning |
6.13 | 5.09/1.48 | 1.22 | 6.21 | 4.69/1.69 | 1.52 |
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