Student Satisfaction Inventory
Copyright 2000, USA Group Noel-Levitz,
Inc.
Updated January, 2001
Fall 2000 Houghton College
Results
During the first semester of the 2000-2001
academic year a sample of the Houghton College student body was asked to
complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz,
Inc. 334 students completed the survey (71 freshmen, 111 sophomores, 83 juniors,
66 seniors, and 3 others).
There were 115 questions in the survey.
Students were asked on 89 of the questions to rate answers using a 7 point
scale.
This report compares selected responses
from the 334 Houghton College students with responses from 7,881 students
from Council for Christian Colleges and Universities (CCCU) colleges and
universities.
Below are two tables. The first table contains
the 20 areas the surveyed students were most satisified with at Houghton
College. The second table contains the 20 areas the surveyed students were
least satisfied with at Houghton College.
Significance between the means of HC students
and CCCU students is as follows:
* Difference statistically significant at
the .05 level
** Difference statisically significant
at the .01 level
*** Difference statistically significant
at the .001 level
If you wish to read the entire report,
contact Willis Beardsley (wbeardsley@houghton.edu) for a copy.
Table 1
Houghton College Students Most Satisfied
with:
|
Houghton College
Means - Fall 2000
|
CCCU
Means - Fall 2000
|
Mean
Diff.
(Satis-
faction)
|
|
Item
|
Import-
ance
|
Satisfac-
tion/
SD
|
Perform-
ance
Gap
|
Import-
ance
|
Satisfac-
tion/
SD
|
Perform-
ance
Gap
|
HC -
CCCU
|
| 7. The campus is
safe and secure for all students.
| 6.57 |
6.36/.91
|
.21
|
6.40
|
5.57/1.36
|
.83
|
.79***
|
| 41. There is a commitment
to academic excellence on this campus.
| 6.49 |
6.27/.83
|
.22
|
6.37
|
5.56/1.27
|
.81
|
.71***
|
| 68. Nearly all of
the faculty are knowledgeable in their field.
| 6.73 |
6.21/.86
|
.52
|
6.56
|
5.84/1.17
|
.72
|
.37***
|
| 39. I am able to
experience intellectual growth here.
| 6.68 |
6.18/.85
|
.50
|
6.51
|
5.71/1.21
|
.80
|
.47***
|
| 83. The college's
faculty are of high quality. |
6.67
|
6.17/.83
|
.50
|
N.A.
|
N.A.
|
N.A.
|
N.A.
|
72. On the whole,
the campus
is well-maintained. |
6.16
|
6.12/.93
|
.04
|
6.21
|
5.62/1.33
|
.59
|
.50***
|
| 77.
| 6.38 |
6.06/.97
|
.32
|
N.A.
|
N.A.
|
N.A.
|
N.A.
|
| 29. It is an enjoyable
experience to be a student on this campus.
| 6.60 |
6.01/1.16
|
.59
|
6.45
|
5.61/1.40
|
.84
|
.40***
|
| 2. The campus staff
are caring and helpful
| 6.43 |
5.95/.97
|
.48
|
6.37
|
5.67/1.16
|
.70
|
.28***
|
| 58. The quality
of instruction I receive in most of my classes is excellent.
| 6.69 |
5.91/.96
|
.78
|
6.51
|
5.49/1.27
|
1.02
|
.42***
|
| 51. This institution
has a good reputation within the community.
| 6.21 |
5.91/1.40
|
.30
|
6.22
|
5.81/1.29
|
.41
|
.10
|
| 3. Faculty care
about me as an individual.
| 6.36 |
5.88/1.00
|
.48
|
6.28
|
5.64/1.17
|
.64
|
.24***
|
| 45. Students are
made to feel welcome on this campus.
| 6.40 |
5.87/1.14
|
.53
|
6.34
|
5.66/1.31
|
.68
|
.21***
|
| 8. The content of
the courses within my major is valuable.
| 6.70
|
5.84/1.07
|
.86
|
6.61
|
5.54/1.29
|
1.07 |
.30***
|
| 78. This campus
provides adequate opportunities for involvement in ministry.
| 6.15 |
5.83/1.16
|
.32
|
N.A.
|
N.A.
|
N.A.
|
N.A.
|
| 37. I feel a sense
of pride about my campus.
| 5.84 |
5.78/1.20
|
..06
|
5.91
|
5.35/1.43
|
.56
|
.43*
|
| 31. Males and females
have equal opportunities to participate in intercollegiate athletics.
| 5.59 |
5.78/1.15
|
-.25
|
5.44
|
5.38/1.33
|
.06
|
.40***
|
| 75.
| 6.51 |
5.77/1.13
|
.74
|
N.A.
|
N.A.
|
N.A.
|
N.A.
|
| 16. The instruction
in my major field is excellent.
| 6.72 |
5.76/1.12
|
.96
|
6.59
|
5.56/1.31
|
1.03
|
.20**
|
| 6. My academic advisor
is approachable.
| 6.49 |
5.75/1.50
|
.74
|
6.32
|
5.63/1.45
|
.69
|
.12
|
* Difference statistically significant
at the .05 level
** Difference statisically significant
at the .01 level
*** Difference statistically significant
at the .001 level
Table 2
Houghton College Students Least Satisfied
with:
| |
Houghton College
Means - Fall 1999
|
CCCU
Means - Fall 1999
|
Mean
Diff.
(Satis-
faction) |
|
Item
|
Import-
ance
|
Satisfac-
tion/
SD
|
Perform-
ance
Gap
|
Import-
ance
|
Satisfac-
tion/
SD
|
Perform-
ance
Gap
|
HC -
CCCU
|
21. The amount of
student parking space
on campus is adequate.
|
5.54
|
3.75/1.70
|
1.79
|
6.00
|
3.57/1.88
|
2.43
|
.18
|
| 38. There is an
adequate selection of food available in the cafeteria.
| 6.14 |
4.47/1.74
|
1.67
|
6.13
|
4.03/1.79
|
2.10
|
.44***
|
| 17. Adequate financial
aid is available for most students.
| 6.51 |
4.65/1.54
|
1.86
|
6.45
|
4.71/1.64
|
1.74
|
-.06 |
| 26. Computer labs
are adequate and accessible.
| 5.72 |
4.65/1.75
|
1.07
|
6.17
|
5.02/1.56
|
1.15
|
-.37***
|
| 11. Billing policies
are reasonable.
| 6.18 |
4.72/1.47
|
1.46
|
6.13
|
4.60/1.53
|
1.53
|
.12
|
| 42. There are a
sufficient number of weekend activities for students.
| 5.68 |
4.74/1.46
|
.94
|
5.49
|
4.66/1.55
|
.83
|
.08
|
| 18. Library resources
and services are adequate.
| 6.22 |
4.77/1.52
|
1.45
|
6.13
|
4.83/1.58
|
1.30
|
-.06
|
| 20. The business
office is open during hours which are convenient for most students.
| 5.58 |
4.80/1.32
|
.78
|
5.86
|
5.07/1.38
|
.79
|
-.27***
|
| 71. Channels for
expressing student complaints are readily available.
| 5.89 |
4.80/1.48
|
1.09
|
6.01
|
4.75/1.54
|
1.26
|
.05
|
| 19. My academic
advisor helps me set goals to work toward.
| 5.81 |
4.83/1.49
|
.98
|
5.89
|
4.93/1.53
|
.96
|
-.10
|
| 47. Faculty provide
timely feedback about student progress in a course.
| 6.32 |
4.94/1.38
|
1.38
|
6.24
|
5.02/1.41
|
1.22
|
-.08
|
| 5. Financial aid
counselors are helpful.
| 6.16 |
4.98/1.49
|
1.18
|
6.22
|
4.98/1.56
|
1.24
|
.00
|
| 12. Financial aid
awards are announced to students in time to be helpful in college planning.
| 6.21 |
4.98/1.48
|
1.23
|
6.29
|
4.88/1.58
|
1.41
|
.10
|
| 73. Student activities
fees are put to good use.
| 6.06 |
4.98/1.45
|
1.08
|
6.09
|
4.78/1.54
|
1.31
|
.20*
|
| 82. The chapel program
has enriched my college experience. |
6.06
|
4.95/1.73
|
1.11
|
N.A.
|
N.A.
|
N.A.
|
N.A.
|
| 57.I seldom get
the "run-around" when seeking information on this campus. |
6.13
|
5.01/1.51
|
1.12
|
6.17
|
4.65/1.74
|
1.52
|
.36***
|
| 15. The staff in
the health services area are competent.
| 6.10 |
5.04/1.39
|
1.06
|
5.84
|
4.98/1.45
|
.86
|
.06
|
| 67. Freedom of expression
is protected on campus.
| 6.02 |
5.08/1.47
|
.94
|
6.09
|
4.86/1.63
|
1.23
|
.22*
|
| 40. Residence hall
regulations are reasonable.
| 6.07 |
5.09/1.73
|
.98
|
6.07
|
4.65/1.78
|
1.42
|
.44***
|
| 66. Tuition paid
is a worthwhile investment.
| 6.61 |
5.09/1.54
|
1.52
|
6.51
|
4.92/1.59
|
1.59
|
.17
|