Student Satisfaction Inventory
Copyright 2000, USA Group Noel-Levitz, Inc.

Updated January, 2001

Fall 2000 Houghton College Results

During the first semester of the 2000-2001 academic year a sample of the Houghton College student body was asked to complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz, Inc. 334 students completed the survey (71 freshmen, 111 sophomores, 83 juniors, 66 seniors, and 3 others).

There were 115 questions in the survey. Students were asked on 89 of the questions to rate answers using a 7 point scale.

This report compares selected responses from the 334 Houghton College students with responses from 7,881 students from Council for Christian Colleges and Universities (CCCU) colleges and universities.

Below are two tables. The first table contains the 20 areas the surveyed students were most satisified with at Houghton College. The second table contains the 20 areas the surveyed students were least satisfied with at Houghton College.

Significance between the means of HC students and CCCU students is as follows:

* Difference statistically significant at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level

If you wish to read the entire report, contact Willis Beardsley (wbeardsley@houghton.edu) for a copy.

Table 1

Houghton College Students Most Satisfied with:

	Houghton College Means - Fall 2000			CCCU Means - Fall 2000			Mean Diff. (Satis- faction)
Item	Import- ance	Satisfac- tion/ SD	Perform- ance Gap	Import- ance	Satisfac- tion/ SD	Perform- ance Gap	HC - CCCU
7. The campus is safe and secure for all students.	6.57	6.36/.91	.21	6.40	5.57/1.36	.83	.79***
41. There is a commitment to academic excellence on this campus.	6.49	6.27/.83	.22	6.37	5.56/1.27	.81	.71***
68. Nearly all of the faculty are knowledgeable in their field.	6.73	6.21/.86	.52	6.56	5.84/1.17	.72	.37***
39. I am able to experience intellectual growth here.	6.68	6.18/.85	.50	6.51	5.71/1.21	.80	.47***
83. The college's faculty are of high quality.	6.67	6.17/.83	.50	N.A.	N.A.	N.A.	N.A.
72. On the whole, the campus is well-maintained.	6.16	6.12/.93	.04	6.21	5.62/1.33	.59	.50***
77.	6.38	6.06/.97	.32	N.A.	N.A.	N.A.	N.A.
29. It is an enjoyable experience to be a student on this campus.	6.60	6.01/1.16	.59	6.45	5.61/1.40	.84	.40***
2. The campus staff are caring and helpful	6.43	5.95/.97	.48	6.37	5.67/1.16	.70	.28***
58. The quality of instruction I receive in most of my classes is excellent.	6.69	5.91/.96	.78	6.51	5.49/1.27	1.02	.42***
51. This institution has a good reputation within the community.	6.21	5.91/1.40	.30	6.22	5.81/1.29	.41	.10
3. Faculty care about me as an individual.	6.36	5.88/1.00	.48	6.28	5.64/1.17	.64	.24***
45. Students are made to feel welcome on this campus.	6.40	5.87/1.14	.53	6.34	5.66/1.31	.68	.21***
8. The content of the courses within my major is valuable.	6.70	5.84/1.07	.86	6.61	5.54/1.29	1.07	.30***
78. This campus provides adequate opportunities for involvement in ministry.	6.15	5.83/1.16	.32	N.A.	N.A.	N.A.	N.A.
37. I feel a sense of pride about my campus.	5.84	5.78/1.20	..06	5.91	5.35/1.43	.56	.43*
31. Males and females have equal opportunities to participate in intercollegiate athletics.	5.59	5.78/1.15	-.25	5.44	5.38/1.33	.06	.40***
75.	6.51	5.77/1.13	.74	N.A.	N.A.	N.A.	N.A.
16. The instruction in my major field is excellent.	6.72	5.76/1.12	.96	6.59	5.56/1.31	1.03	.20**
6. My academic advisor is approachable.	6.49	5.75/1.50	.74	6.32	5.63/1.45	.69	.12

* Difference statistically significant at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level

Table 2

Houghton College Students Least Satisfied with:

	Houghton College Means - Fall 1999			CCCU Means - Fall 1999			Mean Diff. (Satis- faction)
Item	Import- ance	Satisfac- tion/ SD	Perform- ance Gap	Import- ance	Satisfac- tion/ SD	Perform- ance Gap	HC - CCCU
21. The amount of student parking space on campus is adequate.	5.54	3.75/1.70	1.79	6.00	3.57/1.88	2.43	.18
38. There is an adequate selection of food available in the cafeteria.	6.14	4.47/1.74	1.67	6.13	4.03/1.79	2.10	.44***
17. Adequate financial aid is available for most students.	6.51	4.65/1.54	1.86	6.45	4.71/1.64	1.74	-.06
26. Computer labs are adequate and accessible.	5.72	4.65/1.75	1.07	6.17	5.02/1.56	1.15	-.37***
11. Billing policies are reasonable.	6.18	4.72/1.47	1.46	6.13	4.60/1.53	1.53	.12
42. There are a sufficient number of weekend activities for students.	5.68	4.74/1.46	.94	5.49	4.66/1.55	.83	.08
18. Library resources and services are adequate.	6.22	4.77/1.52	1.45	6.13	4.83/1.58	1.30	-.06
20. The business office is open during hours which are convenient for most students.	5.58	4.80/1.32	.78	5.86	5.07/1.38	.79	-.27***
71. Channels for expressing student complaints are readily available.	5.89	4.80/1.48	1.09	6.01	4.75/1.54	1.26	.05
19. My academic advisor helps me set goals to work toward.	5.81	4.83/1.49	.98	5.89	4.93/1.53	.96	-.10
47. Faculty provide timely feedback about student progress in a course.	6.32	4.94/1.38	1.38	6.24	5.02/1.41	1.22	-.08
5. Financial aid counselors are helpful.	6.16	4.98/1.49	1.18	6.22	4.98/1.56	1.24	.00
12. Financial aid awards are announced to students in time to be helpful in college planning.	6.21	4.98/1.48	1.23	6.29	4.88/1.58	1.41	.10
73. Student activities fees are put to good use.	6.06	4.98/1.45	1.08	6.09	4.78/1.54	1.31	.20*
82. The chapel program has enriched my college experience.	6.06	4.95/1.73	1.11	N.A.	N.A.	N.A.	N.A.
57.I seldom get the "run-around" when seeking information on this campus.	6.13	5.01/1.51	1.12	6.17	4.65/1.74	1.52	.36***
15. The staff in the health services area are competent.	6.10	5.04/1.39	1.06	5.84	4.98/1.45	.86	.06
67. Freedom of expression is protected on campus.	6.02	5.08/1.47	.94	6.09	4.86/1.63	1.23	.22*
40. Residence hall regulations are reasonable.	6.07	5.09/1.73	.98	6.07	4.65/1.78	1.42	.44***
66. Tuition paid is a worthwhile investment.	6.61	5.09/1.54	1.52	6.51	4.92/1.59	1.59	.17