Student Satisfaction Inventory
Copyright 2001, USA Group Noel-Levitz, Inc.

Updated December, 2001
Fall 2001 Houghton College Results
 

During the first semester of the 2001-2002 academic year a sample of the Houghton College student body was asked to complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz, Inc. 323 students completed the survey (68 freshmen, 113 sophomores, 81 juniors, 57 seniors, and 4 others).

There were 115 questions in the survey. Students were asked on 89 of the questions to rate each answer using a 7 point scale.

This report compares selected responses from the 323 Houghton College students with responses from 19,327 students from Council for Christian Colleges and Universities (CCCU) colleges and universities.

Below are two tables. The first table contains the 20 areas the surveyed students were most satisified with at Houghton College. The second table contains the 20 areas the surveyed students were least satisfied with at Houghton College.

Significance between the means of HC students and CCCU students is as follows:

* Difference statistically significant at the .05 level
** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level

If you wish to read the entire report, contact Willis Beardsley (willis.beardsley@houghton.edu) for a copy.

Table 1

Houghton College Students Most Satisfied with:
Houghton College
Means - Fall 2001

CCCU
Means - Fall 2001

Mean
Diff.
(Satis-
faction)

Item

 Import-
ance 		Satisfac-
tion/
SD 		Perform-
ance
Gap 		Import-
ance 		Satisfac-
tion/
SD 		Perform-
ance
Gap

HC -
CCCU
7. The campus is safe and secure for all students.
6.51
6.35 /.84
.16
6.44
5.69/1.31
.75
.66***
68. Nearly all of the faculty are knowledgeable in their field.
6.69
6.27 /.86
.42
6.58
5.91/1.12
.67
.36***
41. There is a commitment to academic excellence on this campus.
6.47
6.19 /.97
.28
6.39
5.63/1.25
.76
.56***
83. The college's faculty are of high quality.
6.69
6.19 /.93
.50




39. I am able to experience intellectual growth here.
6.63
6.15 /1.03
.48
6.51
5.76/1.19
.75
.39***

72. On the whole, the campus is well-maintained
6.24
6.06 /1.10
.18
6.19
5.75/1.29
.44
.31***
78. This campus provides adequate opportunities for involvement in ministry.
6.17
6.05 /1.16
.12
6.05
5.80/1.26
.25
.25***
6. My academic advisor is approachable.
6.58
6.01/1.29
.57
6.41
5.73/1.45
.68
.28***
8. The content of the courses within my major is valuable.
6.77
6.01/1.08
.76
6.63
5.61/1.23
1.02
.40***
16. The instruction in my major field is excellent.
6.73
6.04 /1.08
.72
6.61
5.61/1.30
1.00
.40***
45. Students are made to feel welcome on this campus.
6.29
6.01 /1.10
.28
6.35
5.64/1.33
.71
.37***
33. My academic advisor is knowledgeable about requirements in my major.
6.62
5.99 /1.26
.63
6.51
5.69/1.48
.82
.30***
51. This institution has a good reputation within the community.
6.20
5.99 /1.35
.21
6.24
5.84/1.28
.40
.15*
77. Males and femals are treated with equal respect on this campus.
6.45
5.98 /1.21
.47
6.39
5.75/1.36
.64
.23**
2. The campus staff are caring and helpful
6.47
5.96 /.98
.51
6.40
5.72/1.16
.68
.24***
29. It is an enjoyable experience to be a student on this campus.
6.57
5.96 /1.31
.61
6.49
5.62/1.41
.87
.34***
3. Faculty care about me as an individual
6.42
5.93 /1.03
.49
6.31
5.65/1.19
.66
.28***
58. The quality of instruction I receive in most of my classes is excellent.
6.62
5.92/ 1.04
.70
6.54
5.56/1.23
.98
.36***
55. Major requirements are clear and reasonable.
6.51
5.85 /1.08
.66
6.40
5.51/1.31
.89
.34***
46. I can easily get involved in campus organizations.
5.91
5.84 /1.13
.07
5.86
5.45/1.34
.41
.39***

 


Table 2

Houghton College Students Least Satisfied with:

Houghton College
Means - Fall 2001

CCCU
Means - Fall 2001

 Mean
Diff.
(Satis-
faction)

Item

 Import-
ance 		Satisfac-
tion/
SD 		Perform-
ance
Gap 		Import-
ance 		Satisfac-
tion/
SD 		Perform-
ance
Gap 		HC -
CCCU
21. The amount of student parking space on campus is adequate.
5.45
3.77 /1.65
1.68
6.00
3.58 /1.89
2.42
.19
38. There is an adequate selection of food available in the cafeteria.
6.09
4.57 /1.70
1.52
6.05
4.28/1.77
1.77
.29**
17. Adequate financial aid is available for most students.
6.44
4.62 /1.53
1.82
6.44
4.65/1.65
1.79
-.03
42. There are a sufficient number of weekend activities for students.
5.56
4.68 /1.63
.88
5.44
4.61/1.60
.83
.07
11. Billing policies are reasonable.
6.03
4.81 /1.36
1.22
6.08
4.66/1.53
1.42
.15
71. Channels for expressing student complaints are readily available.
5.87
4.85 /1.53
1.02
5.95
4.68/1.53
1.27
.17
57. I seldom get the "run-around" when seeking information on this campus.
5.94
4.86 /1.51
1.08
6.13
4.69/1.70
1.44
.17
20. The business office is open during hours which are convenient for most students.
5.51
4.90 /1.32
.61
5.82
5.11/1.38
.71
-.21*
85. Institutions committment to evening students?
4.95 /1.28

4.93/1.31
.02
73. Student activities fees are put to good use.
5.91
4.95 /1.40
.96
6.02
4.72/1.55
1.30
.23*
18. Library resources and services are adequate.
6.16
4.99 /1.49
1.17
6.12
5.03/1.47
1.09
-.04
67. Freedom of expression is protected on campus.
6.05
5.02 /1.55
1.03
6.08
4.87/1.61
1.21
.15
82. The chapel program has enriched my college experience.
5.96
5.03 /1.61
.93



89. Institution's commitment to students with disabilities.
5.04 /1.45

5.05/1.46
-.01
66. Tuition paid is a worthwhile investment.
6.57

5.05 /1.56
1.52
6.51
4.92/1.58
1.59
.13
40. Residence hall regulations are reasonable.
5.98
5.06 /1.68
.92
6.01
4.74/1.74
1.27
.32**
53. Faculty take into consideration student differences as they teach a course.
6.00
5.10 /1.30
.90
6.10
5.06/1.38
1.04
.04
87. Institution's commitment to under-represented populations?
5.10/1.41

4.95/1.42
.15
12. Financial aid awards are announced to students in time to be helpful in college planning.
6.20
5.10/1.43
1.10
6.25
4.91/1.54
1.34
.19*
84. Institution's commitment to part-time students?
5.11/1.23

4.98/1.29
.13
47. Faculty provide timely feedback about student progress in a course.
6.22
5.11 /1.25
1.11
6.22
5.08/1.39
1.14
.03