Student Satisfaction Inventory
Copyright 1998, USA Group Noel-Levitz, Inc.

Fall 1998 Houghton College Results
 

During the first semester of the 1998-99 academic year a sample of the Houghton College student body was asked to complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz, Inc. 275 students completed the survey (64 freshmen, 87 sophomores, 71 juniors, 52 seniors, and 1 other).

There were 115 questions in the survey. Students were asked to rate each area using a 7 point scale.

This report compares selected responses from the 275 Houghton College students with responses from 17,932 Christian College consortium students.

Below are two tables. The first table contains the 20 areas the surveyed students were most satisified with at Houghton College. The second table contains the 20 areas the surveyed students were least satisfied with at Houghton College.

Significance between the means of HC students and CCCU students is as follows:

* Difference statistically significant at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level

If you wish to read the entire report, contact Willis Beardsley (wbeardsley@houghton.edu) for a copy.

Table 1

Houghton College Students Most Satisfied with:


 
 

Houghton College
Means - Fall 1998
CCCU
Means - Fall 1998
Mean
Diff.
(Satis-
faction)
Item
Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap
HC -
CCCU
68. Nearly all of the faculty are 
knowledgeable in their field 6.77 6.41/.76 .36 6.61 6.01/1.06 .60 .40*** 83. The college's faculty are of high quality. 6.76 6.41/.82 .35 51.This institution has a good reputation 
within the community 6.27 6.38/1.01 -.11 6.31 6.01/1.18 .30 .37*** 41.There is a commitment to academic 
excellence on this campus 6.59 6.36/.86 .23 6.46 5.74/1.19 .72 .62*** 72. On the whole, the campus 
is well-maintained 6.31 6.31/.80 .00 6.23 5.82/1.24 .41 .49*** 39. I am able to experience 
intellectual growth here 6.72 6.31/.84 .41 6.56 5.86/1.15 .70 .45*** 7. The campus is safe and 
secure for all students 6.54 6.20/.87 .34 6.48 5.76/1.27 .72 .44*** 75. My understanding of God is being strengthened by classroom and/or campus experiences. 6.67 6.16/1.01 .51 78. This campus provides adequate opportunities for involvement in ministry. 6.19 6.14/.95 .05 58. The qualilty of instruction I receive 
in most of my classes is excellent 6.72 6.12/1.01 .60 6.59 5.67/1.19 .92 .45*** 77. Males nd females are treated with equal respect on this campus. 6.45 6.12/1.11 .33 29. It is an enjoyable experience to be 
a student on this campus 6.73 6.12/1.15 .61 6.53 5.74/1.36 .79 .38*** 45. Students are made to feel 
welcome on this campus 6.48 6.09/.98 .39 6.41 5.75/1.29 .66 .34*** 8. The content of the courses within 
my major is valuable 6.78 6.05/.99 .73 6.67 5.67/1.21 1.00 .38*** 37. I feel a sense of pride 
about my campus 6.05 6.04/.97 .01 5.99 5.49/1.40 .50 .55*** 2. The campus staff are 
caring and helpful 6.56 6.04/.97 .52 6.45 5.80/1.10 .65 .24*** 59. This institution shows concern for 
students as individuals 6.57 6.04/1.03 .53 6.45 5.67/1.30 .78 .37*** 3. Faculty care about me 
as an individual 6.48 6.04/1.03 .44 6.35 5.74/1.15 .61 .30*** 33. My academic advisor is knowledgeable 
about requirements in my major 6.64 6.04/1.34 .60 6.55 5.75/1.44 .80 .29** 16. The instruction in my 
major field is excellent 6.79 6.02/1.05 .77 6.66 5.68/1.28 .98 .34***
* Difference statistically significant at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level 

Table 2

Houghton College Students Least Satisfied with:


 
 
Houghton College
Means - 12/98
CCCU
Means - Fall 1998
Mean
Diff.
(Satis-
faction)
Item
Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap HC -
CCCU 21. The amount of student parking space 
on campus is adequate 5.66 2.96/1.51 2.70 5.94 3.75/1.87 2.19 -.79*** 18. Library resources and 
services are adequate 6.38 4.24/1.68 2.14 6.25 4.77/1.63 1.48 -.53*** 17. Adequate financial aid is available 
for most students 6.59 4.49/1.56 2.10 6.51 4.82/1.62 1.69 -.33*** 11. Billing policies are reasonable 6.30 4.71/1.39 1.59 6.16 4.79/1.50 1.37 -.08 38. There is an adequate selection 
of food available in the cafeteria 6.09 4.79/1.51 1.30 6.12 4.30/1.79 1.82 .49*** 89. Committment to students 
with disabilities 4.81/1.50 5.07/1.44 -.26* 85. Comitment to evening students 4.85/1.36 4.98/1.32 -.13 5. Fnancial aid counselors are helpful 6.25 4.88/1.47 1.37 6.27 5.06/1.50 1.21 -.18 15. The staff in the health services 
are competent 6.17 4.91/1.50 1.26 5/93 5.01/1.48 .92 -.10 57. I seldom get the "run-around" 
when seeking information 
on this campus 6.21 4.97/1.55 1.24 6.21 4.85/1.66 1.36 .12 12. Financial aid awards are announced
to students in time to be helpful
in college planning 6.36 4.97/1.48 1.39 6.34 5.02/1.54 1.32 -.05 20. The business office is open 
during hours which are 
convenient for most students 5.89 4.97/1.40 .92 5.87 5.12/1.39 .75 -.15 26. Computer labs are adequate 
and accessible  6.15 4.99/1.52 1.16 6.31 4.92/1.62 1.39 .07 42. There are a sufficient number 
of weekend activities for students 5.79 5.01/1.44 .78 5.56 4.77/1.58 .79 .24* 28. Parking lots are well-lighted 
and secure 5.82 5.02/1.51 .80 6.06 4.98/1.55 1.08 .04 47. Faculty provide timely feedback 
about student progress 
in a course 6.30 5.09/1.33 1.21 6.25 5.14/1.35 1.11 -.05 84. Commitment to part-time students 5.09/1.28 5.05/1.29 .04 19. My academic advisor helps me 
set goals to work toward 5.92 5.12/1.48 .80 5.96 4.99/1.54 .97 .13 73. Student activities fees are 
put to good use 6.21 5.17/1.33 1.04 6.09 4.84/1.54 1.25 .33**** 88. Commitment to commuters 5.17/1.32 5.04/1.44 .13