Student Satisfaction Inventory
Copyright 1999, USA Group Noel-Levitz, Inc.

Fall 1999 Houghton College Results
 

During the first semester of the 1999-2000 academic year a sample of the Houghton College student body was asked to complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz, Inc. 318 students completed the survey (92 freshmen, 86 sophomores, 73 juniors, 66 seniors, and 1 other).

There were 115 questions in the survey. Students were asked to rate each area using a 7 point scale.

This report compares selected responses from the 318 Houghton College students with responses from 17,149 Christian College consortium students.

Below are two tables. The first table contains the 20 areas the surveyed students were most satisified with at Houghton College. The second table contains the 20 areas the surveyed students were least satisfied with at Houghton College.

Significance between the means of HC students and CCCU students is as follows:

* Difference statistically significant at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level

If you wish to read the entire report, contact Willis Beardsley (wbeardsley@houghton.edu) for a copy.

Table 1

Houghton College Students Most Satisfied with:
 


Houghton College
Means - Fall 1999

CCCU
Means - Fall 1999

Mean
Diff.
(Satis-
faction)

Item

Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap

HC -
CCCU

51.This institution has a good reputation
within the community. 6.11 6.34/.97 -.23 6.26 5.94/1.23 .32 .40*** 68. Nearly all of the faculty are
knowledgeable in their field. 6.67 6.34/.84 .33 6.59 5.94/1.11 .65 .40*** 7. The campus is safe and secure for all students. 6.51 6.33/.85 .18 6.46 5.66/1.35 .80 .67*** 41.There is a commitment to academic
excellence on this campus. 6.50 6.32/.88 .18 6.41 5.69/1.21 .72 .63*** 83. The college's faculty are of high quality. 6.75 6.32/.84 .43 N.A. N.A. N.A. N.A. 72. On the whole, the campus
is well-maintained. 6.26 6.21/.95 .05 6.22 5.79/1.24 .43 .42*** 39. I am able to experience 
intellectual growth here. 6.68 6.17/1.02 .51 6.53 5.81/1.17 .72 .36*** 58. The qualilty of instruction I receive
in most of my classes is excellent. 6.67 6.07/.91 .60 6.56 5.60/1.23 .96 .47*** 77. Males and females are treated with equal respect on this campus. 6.40 6.06/1.09 .34 6.38 5.78/1.33 .60 .28*** 29. It is an enjoyable experience to be
a student on this campus. 6.65 6.03/1.20 .62 6.51 5.70/1.37 .81 .33*** 16. The instruction in my
major field is excellent. 6.79 5.98/1.13 .81 6.62 5.61/1.31 1.01 .37*** 45. Students are made to feel
welcome on this campus. 6.36 5.97/1.14 .39 6.37 5.69/1.31 .68 .28*** 8. The content of the courses within
my major is valuable. 6.75 5.96/1.08 .79 6.64 5.58/1.26 1.06 .38*** 78. This campus provides adequate opportunities for involvement in ministry. 6.11 5.95/1.19 .16 6.14 5.89/1.23 .25 .06 33. My academic advisor is knowledgeable
about requirements in my major. 6.58 5.95/1.39 .63 6.52 5.71/1.47 .81 .24** 6. My academic advisor is approachable 6.50 5.93/1.45 .57 6.42 5.76/1.42 .66 .17* 52. The student center is a comfotable place for students to spend their leisure time. 5.67 5.92/1.12 -.25 5.72 4.90/1.66 .82 1.02*** 3. Faculty care about me as an individual. 6.47 5.90/1.08 .57 6.34 7.70/1.16 .64 .20** 59. This institution shows concern for students as individuals. 6.48 5.89/1.15 .59 6.41 5.61/1.32 .80 .28*** 65. Faculty are usually available after class and during office hours. 6.33 5.87/1.12 .46 6.34 5.67/1.23 .67 .20** 14. My academic advisor is concerned about my success as an individual. 6.39 5.87/1.37 .52 6.33 5.59/1.44 .74 .28***

* Difference statistically significant at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level

Table 2

Houghton College Students Least Satisfied with:
 

Houghton College
Means - Fall 1999

CCCU
Means - Fall 1999

Mean
Diff.
(Satis-
faction)

Item

Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap Import-
ance Satisfac-
tion/
SD Perform-
ance
Gap HC -
CCCU 21. The amount of student parking space
on campus is adequate. 5.54 3.45/1.67 2.09 5.97 3.61/1.88 2.36 -.16 18. Library resources and
services are adequate. 6.22 4.27/1.62 1.95 6.20 4.83/1.59 1.37 -.56*** 38. There is an adequate selection
of food available in the cafeteria. 6.19 4.38/1.79 1.81 6.12 4.19/1.81 1.93 .19 17. Adequate financial aid is available
for most students. 6.49 4.52/1.57 1.97 6.48 4.70/1.64 1.78 -.18 42. There are a sufficient number
of weekend activities for students. 5.51 4.55/1.50 .96 5.50 4.68/1.59 .82 -.13 20. The business office is open during hours which are convenient for most students. 5.68 4.61/1.45 1.07 5.85 5.10/1.39 .75 -.49*** 11. Billing policies are reasonable. 6.21 4.66/1.41 1.55 6.13 4.69/1.52 1.44 -.03 15. The staff in the health services
are competent. 6.08 4.77/1.56 1.31 5.94 4.98/1.49 .96 -.21* 85. Commitment to evening students? 4.78/1.21 4.95/1.30 -.17 5. Fnancial aid counselors are helpful. 6.18 4.84/1.54 1.34 6.23 5.00/1.55 1.23 -.16 71.Channels for expressing student complaints are readily available. 5.79 4.86/1.45 .93 6.00 4.78/1.54 1.22 .08 26. Computer labs are adequate
and accessible.  5.78 4.90/1.57 .88 6.25 5.05/1.57 1.20 -.15 12. Financial aid awards are announced
to students in time to be helpful
in college planning. 6.23 4.92/1.49 1.31 6.30 4.92/1.57 1.38 0.0 73. Student activities fees are
put to good use. 5.97 4.94/1.42 1.03 6.07 4.80/1.56 1.27 .14 82. The chael program has enriched my college experience. 6.06 4.95/1.73 1.11 89. Institution's commitment to students with disabilities? 4.96/1.62 5.03/1.48 -.07 57. I seldom get the "run-around" when seeking information on this campus. 6.05 4.96/1.53 1.09 6.17 4.76/1.79 1.41 .20* 84. Commitment to part-time students? 4.97/1.15 5.04/1.27 -.07 19. My academic advisor helps me
set goals to work toward. 5.87 4.98/1.59 .89 5.96 4.99/1.54 .97 -.01 47. Faculty provide timely feedback
about student progress in a course. 6.28 4.99/1.35 1.29 6.25 5.10/1.38 1.15 -.11