Student Satisfaction
Inventory
Copyright 1999, USA Group Noel-Levitz, Inc.
Fall 1999 Houghton
College Results
During the first semester of the 1999-2000 academic year a sample of the Houghton College student body was asked to complete a Student Satisfaction Inventory provided by USA Group Noel-Levitz, Inc. 318 students completed the survey (92 freshmen, 86 sophomores, 73 juniors, 66 seniors, and 1 other).
There were 115 questions in the survey. Students were asked to rate each area using a 7 point scale.
This report compares selected responses from the 318 Houghton College students with responses from 17,149 Christian College consortium students.
Below are two tables. The first table contains the 20 areas the surveyed students were most satisified with at Houghton College. The second table contains the 20 areas the surveyed students were least satisfied with at Houghton College.
Significance between the means of HC students and CCCU students is as follows:
* Difference statistically significant
at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level
If you wish to read the entire report, contact Willis Beardsley (wbeardsley@houghton.edu) for a copy.
Table 1
Houghton College Students Most
Satisfied with:
|
Houghton College |
CCCU |
Mean |
|||||
|
Item |
Import- ance |
Satisfac- tion/ SD |
Perform- ance Gap |
Import- ance |
Satisfac- tion/ SD |
Perform- ance Gap |
HC - |
| 51.This institution
has a good reputation within the community. |
6.11 | 6.34/.97 | -.23 | 6.26 | 5.94/1.23 | .32 | .40*** |
| 68. Nearly all
of the faculty are knowledgeable in their field. |
6.67 | 6.34/.84 | .33 | 6.59 | 5.94/1.11 | .65 | .40*** |
| 7. The campus is safe and secure for all students. | 6.51 | 6.33/.85 | .18 | 6.46 | 5.66/1.35 | .80 | .67*** |
| 41.There is a commitment
to academic excellence on this campus. |
6.50 | 6.32/.88 | .18 | 6.41 | 5.69/1.21 | .72 | .63*** |
| 83. The college's faculty are of high quality. | 6.75 | 6.32/.84 | .43 | N.A. | N.A. | N.A. | N.A. |
| 72. On the whole,
the campus is well-maintained. |
6.26 | 6.21/.95 | .05 | 6.22 | 5.79/1.24 | .43 | .42*** |
| 39. I am able to
experience intellectual growth here. |
6.68 | 6.17/1.02 | .51 | 6.53 | 5.81/1.17 | .72 | .36*** |
| 58. The qualilty
of instruction I receive in most of my classes is excellent. |
6.67 | 6.07/.91 | .60 | 6.56 | 5.60/1.23 | .96 | .47*** |
| 77. Males and females are treated with equal respect on this campus. | 6.40 | 6.06/1.09 | .34 | 6.38 | 5.78/1.33 | .60 | .28*** |
| 29. It is an enjoyable
experience to be a student on this campus. |
6.65 | 6.03/1.20 | .62 | 6.51 | 5.70/1.37 | .81 | .33*** |
| 16. The instruction
in my major field is excellent. |
6.79 | 5.98/1.13 | .81 | 6.62 | 5.61/1.31 | 1.01 | .37*** |
| 45. Students are
made to feel welcome on this campus. |
6.36 | 5.97/1.14 | .39 | 6.37 | 5.69/1.31 | .68 | .28*** |
| 8. The content
of the courses within my major is valuable. |
6.75 | 5.96/1.08 | .79 | 6.64 | 5.58/1.26 | 1.06 | .38*** |
| 78. This campus provides adequate opportunities for involvement in ministry. | 6.11 | 5.95/1.19 | .16 | 6.14 | 5.89/1.23 | .25 | .06 |
| 33. My academic
advisor is knowledgeable about requirements in my major. |
6.58 | 5.95/1.39 | .63 | 6.52 | 5.71/1.47 | .81 | .24** |
| 6. My academic advisor is approachable | 6.50 | 5.93/1.45 | .57 | 6.42 | 5.76/1.42 | .66 | .17* |
| 52. The student center is a comfotable place for students to spend their leisure time. | 5.67 | 5.92/1.12 | -.25 | 5.72 | 4.90/1.66 | .82 | 1.02*** |
| 3. Faculty care about me as an individual. | 6.47 | 5.90/1.08 | .57 | 6.34 | 7.70/1.16 | .64 | .20** |
| 59. This institution shows concern for students as individuals. | 6.48 | 5.89/1.15 | .59 | 6.41 | 5.61/1.32 | .80 | .28*** |
| 65. Faculty are usually available after class and during office hours. | 6.33 | 5.87/1.12 | .46 | 6.34 | 5.67/1.23 | .67 | .20** |
| 14. My academic advisor is concerned about my success as an individual. | 6.39 | 5.87/1.37 | .52 | 6.33 | 5.59/1.44 | .74 | .28*** |
* Difference statistically significant
at the .05 level
** Difference statisically significant at the .01 level
*** Difference statistically significant at the .001 level
Table 2
Houghton College Students Least
Satisfied with:
|
Houghton College |
CCCU |
Mean Diff. (Satis- faction) |
|||||
|
Item |
Import- ance |
Satisfac- tion/ SD |
Perform- ance Gap |
Import- ance |
Satisfac- tion/ SD |
Perform- ance Gap |
HC - CCCU |
| 21. The amount
of student parking space on campus is adequate. |
5.54 | 3.45/1.67 | 2.09 | 5.97 | 3.61/1.88 | 2.36 | -.16 |
| 18. Library resources
and services are adequate. |
6.22 | 4.27/1.62 | 1.95 | 6.20 | 4.83/1.59 | 1.37 | -.56*** |
| 38. There is an
adequate selection of food available in the cafeteria. |
6.19 | 4.38/1.79 | 1.81 | 6.12 | 4.19/1.81 | 1.93 | .19 |
| 17. Adequate financial
aid is available for most students. |
6.49 | 4.52/1.57 | 1.97 | 6.48 | 4.70/1.64 | 1.78 | -.18 |
| 42. There are a
sufficient number of weekend activities for students. |
5.51 | 4.55/1.50 | .96 | 5.50 | 4.68/1.59 | .82 | -.13 |
| 20. The business office is open during hours which are convenient for most students. | 5.68 | 4.61/1.45 | 1.07 | 5.85 | 5.10/1.39 | .75 | -.49*** |
| 11. Billing policies are reasonable. | 6.21 | 4.66/1.41 | 1.55 | 6.13 | 4.69/1.52 | 1.44 | -.03 |
| 15. The staff in
the health services are competent. |
6.08 | 4.77/1.56 | 1.31 | 5.94 | 4.98/1.49 | .96 | -.21* |
| 85. Commitment to evening students? | 4.78/1.21 | 4.95/1.30 | -.17 | ||||
| 5. Fnancial aid counselors are helpful. | 6.18 | 4.84/1.54 | 1.34 | 6.23 | 5.00/1.55 | 1.23 | -.16 |
| 71.Channels for expressing student complaints are readily available. | 5.79 | 4.86/1.45 | .93 | 6.00 | 4.78/1.54 | 1.22 | .08 |
| 26. Computer labs
are adequate and accessible. |
5.78 | 4.90/1.57 | .88 | 6.25 | 5.05/1.57 | 1.20 | -.15 |
| 12. Financial aid
awards are announced to students in time to be helpful in college planning. |
6.23 | 4.92/1.49 | 1.31 | 6.30 | 4.92/1.57 | 1.38 | 0.0 |
| 73. Student activities
fees are put to good use. |
5.97 | 4.94/1.42 | 1.03 | 6.07 | 4.80/1.56 | 1.27 | .14 |
| 82. The chael program has enriched my college experience. | 6.06 | 4.95/1.73 | 1.11 | ||||
| 89. Institution's commitment to students with disabilities? | 4.96/1.62 | 5.03/1.48 | -.07 | ||||
| 57. I seldom get the "run-around" when seeking information on this campus. | 6.05 | 4.96/1.53 | 1.09 | 6.17 | 4.76/1.79 | 1.41 | .20* |
| 84. Commitment to part-time students? | 4.97/1.15 | 5.04/1.27 | -.07 | ||||
| 19. My academic
advisor helps me set goals to work toward. |
5.87 | 4.98/1.59 | .89 | 5.96 | 4.99/1.54 | .97 | -.01 |
| 47. Faculty provide
timely feedback about student progress in a course. |
6.28 | 4.99/1.35 | 1.29 | 6.25 | 5.10/1.38 | 1.15 | -.11 |